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Patient and Visitor Guide

Parking

iwkhealth.ca/patient-and-visitor-guide/parking

Parking is limited within the IWK Parkade on University Avenue and immediate area and can be a challenge. Please allow an extra 45 minutes to an hour to ensure you are on time for appointments. If it is possible and convenient patients can be dropped at the Women's/Adult entrance before

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Equity, Diversity, Inclusion, Reconciliation and Accessibility

iwkhealth.ca/about/equity-diversity-inclusion-reconciliation-and-accessibility

IWK Health is committed to creating a welcoming and inclusive environment where diversity is respected, embraced, and valued, and to providing culturally-competent care. Cultural competence recognizes and respects the cultural and personal values of patients, families, staff, and all those who interact with the IWK. We demonstrate cultural competence by...

Patient and Visitor Guide

What to bring (Children & youth)

iwkhealth.ca/patient-and-visitor-guide/what-bring-children-youth

Your child's health card Your appointment letter A List of medications in addition any medications needed during your visit Name and telephone number of your referring physician and/or family physician Health insurance information A list of questions you and/or your child may have for the physician Books, games, snacks, diapers

Patient and Visitor Guide

Terms you May Hear

iwkhealth.ca/patient-and-visitor-guide/terms-you-may-hear

During your visit to the IWK, there are a lot of people, terms, and acronyms you might hear that you don’t understand. To help, we’ve put together the following lists—these are the professionals and the terms that you might come across. The people you may meet We’d like to introduce

Patient and Visitor Guide

Safety & Privacy

iwkhealth.ca/patient-and-visitor-guide/safety-privacy

Patient safety and privacy are top priorities at IWK Health. Our goal is to make sure that everyone who receives care from us is kept safe and that we continue to work to prevent unnecessary harm or injury to all patients. We also encourage you and your family to become

Patient and Visitor Guide

Ethics and Decision Making

iwkhealth.ca/patient-and-visitor-guide/ethics-and-decision-making

Sometimes it is difficult to make decisions about our own health, or the health of a loved one. Deciding what the "right" or "best" thing do relies on our values, how well we understand what is going on, and our understanding of the choices we are being asked to make

Patient and Visitor Guide

Insurance & Bill Paying

iwkhealth.ca/patient-and-visitor-guide/insurance-bill-paying

Private insurance If you are a resident of a Canadian province and have provincial health care coverage, many IWK Health services are covered by your provincial health plan. However, certain procedures, supplies, or preferred accommodation are not eligible for payment by your provincial health plan—for example, semi-private and private rooms

Patient and Visitor Guide

Patient Experience & Feedback

iwkhealth.ca/patient-and-visitor-guide/patient-experience-feedback

Partners in Care Read our document Partners in Care: Our Shared Rights and Responsibilities, which explains the rights of patients and families as well as staff and describes shared responsibilities as partners in their health care. Feedback If you have feedback, thoughts, suggestions, concerns, or compliments you’d like to pass

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Emergency Care

iwkhealth.ca/emergency-care

Emergency Care is an essential part of the health system and for many families the Emergency Department is their first encounter with the IWK.

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Accountability & Transparency

iwkhealth.ca/about/accountability-transparency

As a publicly funded organization, IWK Health is committed to the principles of accountability and transparency as we manage our precious health-care resources. By ensuring that public money is spent appropriately, we enhance the strength of our organization and optimize our performance ensuring that we provide the highest quality of...