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What to Expect When You Arrive


Please allow extra travel time for heavy traffic and limited parking.

Construction of our new Emergency Department and limited parking in the area could cause significant delays. Please allow plenty of time before your appointment to get here safely and to park your vehicle.  

If it is possible and convenient, patients can be dropped off at the Women's/Adult entrance before parking the car.

If you're experiencing a delay getting to your appointment, please call your clinic to let them know.

Before you arrive

All family/support persons are asked to self-screen for illness before visiting IWK Health, please do not visit if you’re feeling unwell.  


Masking is now only required in the following care areas:

  • Emergency Department
  • Early Labour &Assessment
  • Inpatient units

Staff will continue to mask during direct care interactions where patients and families choose to wear masks.


There are three main entrances open Monday-Friday from 7 AM to 5 PM. These entrances are:

See the below map. If you are arriving after hours, you can enter through the Women’s/Adult Building entrance on University Ave., open 24/7. 

Map of buildings indicating entry points and the closed Children's Building driveway and University Ave. entrance

Getting where you need to go

Once inside, you can go directly to your clinic or area. 

To find your clinic or area, you can use the direction cards available at the Goldbloom Pavilion’s information desk or the Women’s Building entrance. 

You can also check your Clinic, Service, or Programs webpage, follow the directional signage, or ask any IWK staff for help at any time.