Update
10:30 a.m. November 15, 2026
IWK Health Returning to Normal Operations – Monday, November 16
IWK Health will be operating normally on Monday, November 16, following recent disruptions to Microsoft services and other clinical and non-clinical systems.
Patients and families with appointments scheduled for Monday, November 16, should plan to attend their appointments as scheduled, unless contacted directly by their care team.
We sincerely apologize for the inconvenience and disruption experienced by our patients, families and community partners. We appreciate your patience and understanding as our teams have worked to restore services.
Update
4:00 p.m. November 13, 2026
The disruption affecting Microsoft services at IWK Health, including Outlook (email) and Teams (virtual meetings and communication), has been resolved. However the IWK continues to experience some system disruption. Patients with appointments on Monday please check here for updates by 12 noon on Sunday, November 15th.
Work is actively underway to stabilize all systems with a goal of normal operations for Monday, November 16th.
Patients with appointments scheduled on Monday, November 16th are strongly encouraged to check the IWK Website and social media channels for updates. Further confirmation messaging will be shared on the IWK website and social media channels by 12 noon on Sunday to confirm that all scheduled appointments will continue.
The IWK Emergency Department and Early Labour Assessment Unit (ELAU) remain open and active. All emergent and time sensitive care (including prenatal care) is proceeding. Patient safety remains our primary focus.
We sincerely apologize for any impact this may have. Thank you for your patience and understanding.
Information will continue to be shared as soon as it becomes available.
9:30 a.m. November 13, 2026
The worldwide Microsoft issue is impacting other application functionality at IWK Health.
Currently IWK Health will be rescheduling all non-urgent patient appointments and will be focusing on urgent, emergent and time sensitive care only (including prenatal care). Patient safety remains our primary focus.
The IWK Emergency Department and emergency care remains open and active. Early Labour Assessment Unit (ELAU) remains open.
We apologize for any impact this may have. Thank you for your patience and understanding as we prioritize urgent and emergency care.
Information will continue to be shared as it becomes available.