One of the ways we at IWK Health work to improve our delivery of care is by learning from the firsthand experiences of our patients and families. It’s why we encourage and welcome patients and families to give us constructive feedback. Feedback includes compliments, suggestions, concerns, and questions. We truly value knowing what we do well, and what can use improvement.
Dedicated feedback line
Our dedicated feedback line and email address is available for patients and families to submit feedback at anytime. The toll-free number is 1-855-495-2273 (IWK CARE), the Halifax local number is 902-470-7435, and the email address is firstname.lastname@example.org.
We’re committed to responding to all messages within three business days. We also offer patient experience surveys for patients and families across the services that we provide. Please find the appropriate link within the Online Forms menu (located below on mobile and to the right on desktop) to participate. We appreciate you taking the time to help.