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Urgent Care Clinic (UCC)

The Urgent Care Clinic (UCC) is an ambulatory service within the Mental Health and Addictions program. They provide short-term care and treatment to patients up to the age of 19 years who are currently not connected with services. Patients are referred by Emergency Mental Health and Addictions Service (EMHAS) following a presentation to the Emergency Department or by Central Referral following an intake assessment and are seen within a week. Patients will be seen by a mental health clinician -- either a Registered Nurse or Clinical Social Worker -- for a Choice appointment. The Choice appointment allows the clinician to gather more information about the mental health concerns of the patient, provide the patient with information so they can make an informed decision about what’s next, and explains the variety of services and interventions available to them. Some patients may only see the Urgent Care Clinic clinician and may not require access to further services. When necessary, clinicians in the Urgent Care Clinic can provide follow up care until the patient is connected to the next step of care provider.